No surprise to me that one of the key elements of the survey "training support" showed progress. There is little doubt that the more enlightened companies believe that training plays a vital role in improving results and creating partnership engagement.
We as a company have the pleasure of delivering many courses to pub company licencees and staff, covering a wide range of subject matters, all designed to raise standards and commercial performance within their pubs. Training itself provides not only new knowledge and skills; it also creates motivation and employee loyalty.
An unwise (stupid) person once said, "I don’t spend much on training my staff because it costs me money and then they leave me", a much wiser person replied "Have you ever thought how much they cost you by not training them and having them stay with you?". An even wiser person once said "Give a person a fish and you will stop them being hungry, teach a person to fish and you will ensure they never starve"!
There is clear evidence in the survey however that tenants will be demanding even more from their pub companies going forward to ensure that they have the tools to compete in an ever-competitive trading environment.
Let’s hope that training becomes a major element of the continued support.
Martin Read CMBII
Managing Director of Inn-Dispensable Personal Licence Courses
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